Frequently Asked Questions and Answers

1. Do I qualify for e-file?

E-file is made available to most single family residences that have not designated an agent/fiduciary for representation. If you qualify, your notice of appraised value will include an e-file alphanumeric pin.

 

2. When is the deadline for filing a protest online?
The deadline for filing a protest is midnight May 31st. The filing deadline is postponed until the next business day if the deadline falls on a Saturday, Sunday or legal state or national holiday.


3. How will I be notified of my hearing dates if I chose not to receive correspondence electronically?

You will be notified by mail of your informal and formal hearing dates along with protest hearing procedures from the Appraisal Review Board.

 

4. Will I be able to communicate with an appraiser during the e-file process?

No. There is no communication between an appellant and an appraiser at any time during the e-file process. If you feel the need to speak with an appraiser for the duration of the appeal process, DO NOT elect to receive your communications electronically through the E-file process.

 

5. Will I be able to submit evidence electronically as part of my protest?
Yes. Once the protest is filed and you have chosen to continue with the electronic informal, you will receive an email asking you to reply stating your concerns/reasons for protest. This email will contain instructions for attaching any necessary documents. Please limit to only one email when submitting your full documentation. Protest review will begin once evidence has been submitted.

 

6. What type of evidence should I submit?

It is highly recommended that you attach any documents and/or photos you feel will help resolve your case. The following are examples, but not limited to:
a. Photos of subject property showing internal/external damage (limit 10)
b. Current 3rd party estimates of internal/external damage to subject property
c. Blueprint from builder
d. Current fee appraisal
e.  Current closing statement-up to and including signature page
f. Engineers report


7. Am I limited in the amount of pictures and/or documents I can submit as evidence?

Yes. Only PDF and JPEG formats will be permitted and can be no larger than a total of 20MB.  Once you receive the email asking for your evidence, please gather all pertinent information and submit at one time. **Please note that you will have up to 7 calendar days to respond to this email and submit your full evidence**
 An appraiser will begin reviewing information submitted in order to reach a value recommendation. Any evidence submitted after the 7 calendar days will not be considered nor will it be considered after a value recommendation has been made.

 

 8. How long will it take to receive an offer?
Accounts are worked in the order they are received. An appraiser will respond as soon as possible once all the evidence is reviewed or after the 7 day deadline for evidence submission has passed. Heavy protest volume may delay response time.
You will receive two separate responses. One will contain a packet of the sales and equity grids used to determine your value recommendation and the second will contain a value recommendation.

 

9. What is included in the sales and equity grids packet?

The packet will include:
a. Overview letter
b. Comparable sales grid and corresponding legend
c. Comparable equity grid and  corresponding legend

 

10. What is the value recommendation?

A value recommendation is an informal offer made by the appraiser after reviewing all evidence prepared by the appraisal district (sales and equity grids) and any evidence submitted by the appellant. This value may or may not reflect a change in notice value and can be accepted or rejected by the appellant.

 

 11. What happens if I accept the value recommendation made by the appraiser?
Once the value recommendation is accepted, an email will be sent stating the final value and the appeal process is complete for the year protested. No further action is required by either party.

 

12. What happens if I reject the value recommendation made by the appraiser?

Once the offer is rejected, you will be scheduled to attend a formal hearing ONLY.

An email informing you of the formal hearing date will be sent as well as notification delivered by mail. The mailed copy will also contain protest hearing procedures for the Appraisal Review Board. Please refer to them before attending your hearing.

 

13. If I reject the value recommendation and plan on attending my formal hearing, will I need to resubmit my evidence?

Yes. You will need to bring in any evidence you wish the ARB to consider in deciding your case. Please refer to the ARB protest hearing procedures attached to your mailed Notice to Appear Formal Hearing notice for further instructions and details.

 

14. How will I be able to view any information sent by the Appraisal District?

In order to view evidence (sales/equity grids), value recommendation, hearing date, etc., the appellant is required to log in to their account. User name and password is required at each log in.

 

15. What are my options if I no longer wish to continue with the protest?
An appellant may withdraw a protest at any time during the appeal process as long as there is no prior agreement with the Appraisal District on the account for the current year. To withdraw your protest, please choose one of the following options:

  • please contact customer service at 210-242-2432
  • fax your request to 210-242-2453
  • send your written request to P.O. Box 830248 San Antonio, TX 78283 

 

16.  What number can I call if I am having difficulties with e-file?
If you have general questions not addressed on this FAQ’s page and are not of a technical nature, then please contact our customer service department at 210-242-2432.
If you have questions regarding the website; you may contact the Information Technology support team at 210-242-2500
Note: the Information Technology support team is ONLY available to answer questions regarding technical issues for electronic protests. Business hours are Monday-Friday from 8am-5pm.